Support
Contact
Support email: wf8.8@qq.com. Include your device model, iOS and app version, the issue and steps to reproduce it. Do not send passwords, complete backups or photos unless strictly necessary to resolve your issue.
Finding an item
Search the item name, box number or note on the Boxes tab. Clear room and status filters if needed.
Changing devices
Export a complete backup to Files from the old device and import it on the new one. Restore asks before replacing records and keeps a pre-restore safety copy. Back up before uninstalling.
Sharing QR codes
A QR code opens a matching record in the local app and does not contain item contents. Share a PDF list if you need to hand over contents.
Camera and photos
If camera access is denied, choose an existing photo with the system picker or change camera access in system Settings. Simulators generally cannot use the camera.
Damaged files
The app protects the original file and prevents overwriting it. Export the original file from Settings, then restore a valid backup.
Purchases and refunds
Apple handles purchases and refunds. Use Apple purchase history or reportaproblem.apple.com for assistance.